Serving the general public and covering millions of properties from houses, buildings, and public and private property, the Client is mandated to provide safety from fire and related hazards. With their service footprint, the challenge was the lack of a “common operating picture” during times of emergency. With a fragmented situational view, the Client is unable to determine the location and condition of available resources best able to respond to situations and address emergencies in a timely and effective manner. Once they are able to, however, dispatching systems are also manual and outdated, and they cannot expedite the appropriate response.
Such inefficiency comes at a very high cost: the loss of property and the loss of lives.
Over decades, public service institutions tend to get stuck in a time tunnel:
- Habitual dependency on available tools like the POTS (Plain Old Telephone Systems) and radios
- Archaic processes and practices born of the legacy systems and tools in place. Transforming habits and upgrading norms can quickly hit rock-solid walls of resistance.
THE eBiZ SOLUTION
eBiZ very quickly realized the urgent need for the Client to function effectively and position itself favorably in the eyes of the public it serves. People need to feel safe.
eBiZ offered a GIS-based Command and Control System. To bridge decision-making with effective action, the solution came with computer-aided dispatch, enabling immediate deployment of emergency response assets without having to depend on traditional means of communication that can be easily hampered by network congestion. As the Client’s budget was also insufficient to build a full on-prem infrastructure for its data center and a full upgrade of the command center, eBiZ hosted most of the applications via a Cloud-based subscription, allowing a timely launch with a managed budgetary compliance.
Finally, the Client’s ability to deliver emergency services is enhanced by an integrated asset management system.
THE NET RESULT
- Common-operating-picture for emergency management
- Centralized computer-aided dispatch
- Real-time updates from the ground using mobile-based application of command and control system
- Integrated concept of operations within the command and control system; standard operating procedures in handling fire related emergency
- Real-time view of asset status and response capabilities
Industry: Government Agency
Year Awarded: December 2018
Year Completed: March 2019
Project Cost: PHP 38M
Number of Employees: 25,000+