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Knowledge Manager

The Knowledge Manager (KM) reports to the Group Head for Governance, Strategy, and Standards Management and is wholly responsible for identifying, collecting, analyzing, organizing, managing, and sharing knowledge and information in support of business units across the enterprise.

Knowledge base or information base has to be maintained in every organization and it needs to be managed effectively so that every person has the required but at the same time confined access to the information. The KM serves as a consultant to promote the alignment of all teams and assess how the information will be disseminated to each in a smooth and systematized manner.

 

Key Responsibilities:

1. Establish the knowledge management practice, discipline, and standards, as well as design new knowledge distribution policies and encourage the use of the new practices
2. Establish the KM platform and engage and encourage active use
3. Analyze the effectiveness of the new knowledge management programs by observing their usage and evaluating its impact in terms of the organizational benefits
4. Initiate and facilitate activities, in collaboration with Human Resources (HR), to enable habituation of the practices
5. Interact with team members. Act as a mediator to answer the queries of team members about the knowledge management practices
6. Handle the integration of the KM system and platform with other data sources, eg., Service Desk, CRM, PM, and Business Shared Services to create the knowledge base resources
7. Utilize the knowledge base resources and design training modules for the team members to help them access the knowledge management tools
8. Be responsible for the analysis of social networks and formation of communities of practice within the organization
9. Encourage the team members, in collaboration with HR and Marketing Communication Services (MCS), to share knowledge effectively and efficiently
10. Create joint activities with all functional teams and clusters as well as other teams through workshops, meetings, training sessions, etc. to teach and promote the use of the knowledge management tool.
11. Strengthen connections to aid information exchange within the teams.
12. Recognize the strengths and weaknesses of the company, create processes and formulate action plans to improve them.

 

Skills

  • Must have in-depth information of the databases maintained by the organization
  • Should have good communications skills and expert planning skills
  • Should be able to transform the ideas of management and implement appropriate solutions in the organization
  • Good analyzing skills and ability to tackle critical situations
  • Ability to maintain constructive work relationships with the employees of all the teams; seniors as well as juniors
  • Leadership quality and ability to supervise and guide the employees
  • ITIL Certification or equivalent, a plus

 

Qualifications

  • 2-3 years experience in knowledge management
  • Must be highly technical and knowledgeable in IT solutions and integration
  • Must hold a Bachelor’s Degree in Industrial Engineering, Computer Science, Information Technology, or any related field

Customer Management Specialist

The Customer Management Specialist (CMS) position involves direct selling to customers and interaction with vendors and suppliers.  It involves prospecting, facilitating the customer sales process, working on bids, and coordinating with the technical team to craft the appropriate solution for the customer. Responsible for selling the appropriate solutions for the customer to boost top-line revenue growth, customer acquisition levels,  profitability.

This position also involves assisting the sales force in the sell-cycle such as assisting and following up with quotes, and occasionally performing sales administration tasks to support the rest of the CM Team.


Key Responsibilities:
Crafting personalized, targeted outreach to connect with potential customers
Understanding the value of a (potentially complex) product or service and conveying that value in an articulate manner
Identifying customers who could benefit from the company’s product or service
Understanding a customer’s needs and determining if the solution can address those needs.
The CMS reports to the Director of Customer Management.

Skills:
1. Excellent verbal and written communication skills.
2. Excellent interpersonal and social skills.
3. Proficient in MS Office and related software.
4. Strong presentation skills.
5. Adept with a variety of multimedia presentation platforms and methods.
6. Experience in Consultative & Solution Selling

Qualifications:
1. IT Experience, a plus.
2. Graduate of Business Management or any IT related course
3. 3 or more years’ experience in IT sales

Cyber Security Support

Job Description:

Responsible for providing security during the development stages of software systems, networks and data centers. The professionals have to search for vulnerabilities and risks in hardware and software. They manage and monitor any attacks and intrusions. The CS Support has to recognize the potential threat or attempted breach by closing off the security vulnerability. Monitor and build firewalls into network infrastructures.

Qualifications:

  • Bachelor’s degree or graduate degree in computer science, information technology or Cybersecurity related courses
  • At least 3 years of experience in cybersecurity roles

Data Engineer

Job Description:

Data engineering is the practice designing and building systems for collecting, storing, and analyzing data at scale. It is a broad field with applications in just about every industry. Organizations have the ability to collect massive amounts of data, and they need the right people and technology to ensure the data is in a highly usable state by the time it reaches the data scientists and analysts.

Qualifications:

  • Bachelor’s degree in computer science, information technology informatics required
  • At least 6 months experience in Data Management related work;
  • Experience in Data Integration & Data Quality; Data Warehouse Management; Data Visualization

 

Business Analyst / Quality Assurance

Job Description:

The Business Analyst (BA) /  Quality Assurance (QA) is responsible for analyzing how well software, hardware, and the wider IT system fit the business needs or requirements. We are in search of a Business Systems Analyst who can monitor and recommend improvements to an organization’s software, hardware and business systems. Conducts testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues.

 

Qualifications:

  • Bachelor’s degree or graduate degree in business, computer science, information technology informatics
  • At least 3 years of experience in any of the following: Business, Process, Quality Assurance Analysis

Data Scientist

Job Description:

The role of a data scientist has grown and broadened from the days of the data analyst. They organize and analyze data acquired by an organization, such as sales numbers, logistics, or market research, in the same way that an analyst does.

A data scientist, on the other hand, will utilize their excellent business sense, as well as their ability to communicate results to both business and IT leaders, to impact how an organization addresses a business problem.

 

Qualifications:

  • With a bachelor’s degree preferably with graduate degree related to Business, Economics, Statistics, Applied Mathematics, Engineering, Computer Science, Information Technology, Informatics Information Engineering/ Information or other related course
  • At least 3 years of experience in analytics and business intelligence projects

Trainers

Job Description:

We are looking for organized, self-reliant, clever individuals who love to teach and share skills with people. If this is you, then keep reading! Our company is hiring Trainers for an exciting, project-based engagement lasting at least 9 months.

Your responsibilities:

Participate in the development of training materials for the System
Responsible for training all Call Center personnel in the new System
Responsible for creating training plans, materials, manuals and assessment tests
Works with Consortium project office for the development of training videos/materials

Qualifications:

At least 1 year of full-time experience in Training and Development
Excellent presentation and communication skills in Taglish
Bachelor’s degree
Tech-savvy – Background in IT is a plus

Business & Systems Analyst

Job Description:

The Business Systems Analyst (BA/SA) is responsible for analyzing how well the software, hardware and the wider IT system fit the business needs or requirements.

He will be in charge of planning risk mitigation and conduct regular reviews of systems, as well as generate reports on efficiencies and improvement areas

The Business Systems Analyst will monitor and recommend improvements to an organization’s software, hardware and business systems. In order for the BA/SA Analyst to be successful in his work, he will work closely with executive management to understand business and client requirements and implement processes to meet these needs.

Key Responsibilities:

  • Collaborate and confer with internal IT team and client’s Business Analysts, Project Leads and IT team (Programmers, DBA, etc.) to resolve issues and ensure that solutions are viable and consistent
  • Examine current business processes/procedures and/or systems, design new applications/systems and frameworks and implement testing standards and solutions
  • Develop solution by preparing and evaluating alternative workflow solutions.
  • Create system guidelines and manuals
  • Perform training sessions and workshops on system processes
  • Assist in troubleshooting technical issues

Skills:

  • Problem-solving capacity to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Critical thinking and problem-solving ability
  • Ability to resolve conflicts
  • Ability to communicate complex ideas to others
  • Knowledge of data modeling and data visualization tools
  • A sense of ownership and pride in your performance and its impact on the company’s success
  • Thrives in collaborative environment and customer-focused mindset
  • Analytical and strong organizational skills, with excellent verbal and written ability
  • Ability to multi-task effectively while delivering high-class applications/systems
  • Good time management and interpersonal skills
  • Ability to work well under pressure
  • Ingenuity and creativity
  • Tenacity and patience

 

Qualifications:

  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • Three or more years in Systems Analysis
  • Team player and experience in Agile teams

Full Stack Developers

Job Description:

If you are looking to join a small team of talented engineers and to contribute to delivering amazing, high impact, customer-focused features, while also having a meaningful, impactful, and stimulating career, this is a great opportunity.

Be a valuable member of the team when it comes to planning, designing, and constructing elegant solutions.
Create experiences that are both highly optimized and easily accessible.
Explore and enhance user engagement chances, collaborate with a cross-functional team that includes product and design.

Key Responsibilities

  • Work with development teams and project managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design
  • Write technical documentation
  • Work with data scientists and analysts to improve software

Qualifications:

Bachelor’s Degree in Computer Science, Information Technology or equivalent
At least 5 years’ experience as a Full Stack Developer or similar role
At least 5 years’ experience developing desktop and mobile applications.

I.T. Data Center Operations Specialist

Job Description:

The IT Operations Specialist brings innovation and efficiencies to the Technical Services Team that is accountable for business and technical services. This person is responsible for delivering new and enhancing existing services by embracing automation and continual service improvement across the team. The IT Operations Specialist provides timely resolution to escalated incidents, service requests and problems.

This is an excellent opportunity for you to join a small team of talented people and contribute to the delivery of exceptional, high-impact, customer-focused features while also having a meaningful, influential, and exciting career.

 

Key Responsibilities

Operations for Backup, Recovery and HCI
Evaluate logs and see to it that there are no unresolved problems and issues.

 

Qualifications:

Bachelor’s Degree in Computer Science, Information Technology or equivalent
Knowledge in OS (Windows, Linux and AIX a plus)
Knowledge in networking, VLANs.

eBiZolution Inc.

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