Business & Systems Analyst

Job Description:

The Business Systems Analyst (BA/SA) is responsible for analyzing how well the software, hardware and the wider IT system fit the business needs or requirements.

He will be in charge of planning risk mitigation and conduct regular reviews of systems, as well as generate reports on efficiencies and improvement areas

The Business Systems Analyst will monitor and recommend improvements to an organization’s software, hardware and business systems. In order for the BA/SA Analyst to be successful in his work, he will work closely with executive management to understand business and client requirements and implement processes to meet these needs.

Key Responsibilities:

  • Collaborate and confer with internal IT team and client’s Business Analysts, Project Leads and IT team (Programmers, DBA, etc.) to resolve issues and ensure that solutions are viable and consistent
  • Examine current business processes/procedures and/or systems, design new applications/systems and frameworks and implement testing standards and solutions
  • Develop solution by preparing and evaluating alternative workflow solutions.
  • Create system guidelines and manuals
  • Perform training sessions and workshops on system processes
  • Assist in troubleshooting technical issues


  • Problem-solving capacity to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Critical thinking and problem-solving ability
  • Ability to resolve conflicts
  • Ability to communicate complex ideas to others
  • Knowledge of data modeling and data visualization tools
  • A sense of ownership and pride in your performance and its impact on the company’s success
  • Thrives in collaborative environment and customer-focused mindset
  • Analytical and strong organizational skills, with excellent verbal and written ability
  • Ability to multi-task effectively while delivering high-class applications/systems
  • Good time management and interpersonal skills
  • Ability to work well under pressure
  • Ingenuity and creativity
  • Tenacity and patience



  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • Three or more years in Systems Analysis
  • Team player and experience in Agile teams