Job Description:

A Business Process Analyst evaluates and initiate process analysis and process deep dive reviews to continually improve business and operational processes through process design and re-engineering.

Key Responsibilities:

• Establishes measurement systems, baseline and monitors the SLAs, KPIs. Identifies the early warnings and works with the operations leadership to mitigate any risks to meeting SLAs/KPIs.
• Drives continuous improvement culture through training, coordination and implementation by applying Lean Six Sigma principles.
• Performs processing mapping to identify waste and streamline the current processes.
• Analyzes the process, identifies the wastes, quick wins and gaps between current and future states, and the impact to each level in the organization, forming the basis for Change Management and Process Improvement activities.
• Manages the results of the Customer Satisfaction (CSAT) survey and provides insights and recommendations on service improvement plans.
• Engages and works closely with the internal and external clients – understanding their requirement, improving their business processes and ensuring that their business objectives are achieved.

Skills:

• Problem-solving capacity to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Critical thinking and problem-solving ability
• Ability to communicate complex ideas to others
• Analytical and strong organizational skills, with excellent verbal and written ability
• Ability to multi-task effectively while delivering high-class applications/systems
• Good time management and interpersonal skills
• Ability to work well under pressure
• Ingenuity and creativity
• Collaborative and team player
• Able to identify risks and design appropriate mitigating controls
• Shows accountability and ownership in every aspect of deliverables

Qualifications:

• With background in ISO Audits and Compliance
• At least  2 years work experience
• Graduate of any Business Course or Industrial Engineering

Job Description:

An ISO QA Analyst is ultimately responsible for guaranteeing the quality of the company’s certification process and is in charge of internal audit in different business processes to ensure compliance to the International Standards and client requirements. He or She will also be involved in the careful implementation and the enforcement of the ISO quality standards.

Key Responsibilities:

• Responsible for assisting in administration of the quality management system at a site to assure adherence to ISO 9001
• Performs ISO Standard, Process and Transactional Audits
• Maintain and implement Quality, Information Security and Corporate related policies and procedures in the organization.
• Leads the implementation of Process Documentation and collaborate with the Document Controller in publishing policies and procedures
• Leads the Quality Assurance Team to provide documentation support and implement Transactional Quality and Process Audits
• Managing the organization’s Internal Audit Program
• Develop and maintain related policies and practices to ensure an effective management system and transactional quality in the organization.
• Manages and collaborate with other departments in closing and addressing both internal and external audit findings.
• Monitors the implementation of Corrective and Preventive Actions and closure of Non-conformances as the result of Internal and External Audits.
• Provides report on the organizations status in compliance to the Management Standards and Transactional Quality service.
• Monitors the Organizational Goals and Objectives based on the agreed Quality Metrics.
• Assist the Projects in performing compliance audit based on the agreed requirements in Project Documentation

Skills:

• Problem-solving capacity to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Critical thinking and problem-solving ability
• Ability to communicate complex ideas to others
• Analytical and strong organizational skills, with excellent verbal and written ability
• Ability to multi-task effectively while delivering high-class applications/systems
• Good time management and interpersonal skills
• Ability to work well under pressure
• Ingenuity and creativity
• Collaborative and team player
• Able to identify risks and design appropriate mitigating controls
• Shows accountability and ownership in every aspect of deliverables

Qualifications:

• With background in ISO Audits and Compliance
• At least  2 years work experience
• Graduate of any Business Course or Industrial Engineering

The Knowledge Manager (KM) reports to the Group Head for Governance, Strategy, and Standards Management and is wholly responsible for identifying, collecting, analyzing, organizing, managing, and sharing knowledge and information in support of business units across the enterprise.

Knowledge base or information base has to be maintained in every organization and it needs to be managed effectively so that every person has the required but at the same time confined access to the information. The KM serves as a consultant to promote the alignment of all teams and assess how the information will be disseminated to each in a smooth and systematized manner.

Key Responsibilities:

1. Establish the knowledge management practice, discipline, and standards, as well as design new knowledge distribution policies and encourage the use of the new practices
2. Establish the KM platform and engage and encourage active use
3. Analyze the effectiveness of the new knowledge management programs by observing their usage and evaluating its impact in terms of the organizational benefits
4. Initiate and facilitate activities, in collaboration with Human Resources (HR), to enable habituation of the practices
5. Interact with team members. Act as a mediator to answer the queries of team members about the knowledge management practices
6. Handle the integration of the KM system and platform with other data sources, eg., Service Desk, CRM, PM, and Business Shared Services to create the knowledge base resources
7. Utilize the knowledge base resources and design training modules for the team members to help them access the knowledge management tools
8. Be responsible for the analysis of social networks and formation of communities of practice within the organization
9. Encourage the team members, in collaboration with HR and Marketing Communication Services (MCS), to share knowledge effectively and efficiently
10. Create joint activities with all functional teams and clusters as well as other teams through workshops, meetings, training sessions, etc. to teach and promote the use of the knowledge management tool.
11. Strengthen connections to aid information exchange within the teams.
12. Recognize the strengths and weaknesses of the company, create processes and formulate action plans to improve them.

Skills

• Must have in-depth information of the databases maintained by the organization
• Should have good communications skills and expert planning skills
• Should be able to transform the ideas of management and implement appropriate solutions in the organization
• Good analyzing skills and ability to tackle critical situations
• Ability to maintain constructive work relationships with the employees of all the teams; seniors as well as juniors
• Leadership quality and ability to supervise and guide the employees
• ITIL Certification or equivalent, a plus

Qualifications

• 2-3 years experience in knowledge management
• Must be highly technical and knowledgeable in IT solutions and integration
• Must hold a Bachelor’s Degree in Industrial Engineering, Computer Science, Information Technology, or any related field

The Customer Management Specialist (CMS) position involves direct selling to customers and interaction with vendors and suppliers.  It involves prospecting, facilitating the customer sales process, working on bids, and coordinating with the technical team to craft the appropriate solution for the customer. Responsible for selling the appropriate solutions for the customer to boost top-line revenue growth, customer acquisition levels,  profitability.

This position also involves assisting the sales force in the sell-cycle such as assisting and following up with quotes, and occasionally performing sales administration tasks to support the rest of the CM Team.

Key Responsibilities:
Crafting personalized, targeted outreach to connect with potential customers
Understanding the value of a (potentially complex) product or service and conveying that value in an articulate manner
Identifying customers who could benefit from the company’s product or service
Understanding a customer’s needs and determining if the solution can address those needs.
The CMS reports to the Director of Customer Management.

Skills:
1. Excellent verbal and written communication skills.
2. Excellent interpersonal and social skills.
3. Proficient in MS Office and related software.
4. Strong presentation skills.
5. Adept with a variety of multimedia presentation platforms and methods.
6. Experience in Consultative & Solution Selling

Qualifications:
1. IT Experience, a plus.
2. Graduate of Business Management or any IT related course
3. 3 or more years’ experience in IT sales

Job Description:

Responsible for providing security during the development stages of software systems, networks and data centers. The professionals have to search for vulnerabilities and risks in hardware and software. They manage and monitor any attacks and intrusions. The CS Support has to recognize the potential threat or attempted breach by closing off the security vulnerability. Monitor and build firewalls into network infrastructures.

Qualifications:

• Bachelor’s degree or graduate degree in computer science, information technology or Cybersecurity related courses
• At least 3 years of experience in cybersecurity roles

Job Description:

Data engineering is the practice designing and building systems for collecting, storing, and analyzing data at scale. It is a broad field with applications in just about every industry. Organizations have the ability to collect massive amounts of data, and they need the right people and technology to ensure the data is in a highly usable state by the time it reaches the data scientists and analysts.

Qualifications:

• Bachelor’s degree in computer science, information technology informatics required
• At least 6 months experience in Data Management related work;
• Experience in Data Integration & Data Quality; Data Warehouse Management; Data Visualization

Job Description:

The Business Analyst (BA) /  Quality Assurance (QA) is responsible for analyzing how well software, hardware, and the wider IT system fit the business needs or requirements. We are in search of a Business Systems Analyst who can monitor and recommend improvements to an organization’s software, hardware and business systems. Conducts testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues.

Qualifications:

• Bachelor’s degree or graduate degree in business, computer science, information technology informatics
• At least 3 years of experience in any of the following: Business, Process, Quality Assurance Analysis

Job Description:

The role of a data scientist has grown and broadened from the days of the data analyst. They organize and analyze data acquired by an organization, such as sales numbers, logistics, or market research, in the same way that an analyst does.

A data scientist, on the other hand, will utilize their excellent business sense, as well as their ability to communicate results to both business and IT leaders, to impact how an organization addresses a business problem.

Qualifications:

• With a bachelor’s degree preferably with graduate degree related to Business, Economics, Statistics, Applied Mathematics, Engineering, Computer Science, Information Technology, Informatics Information Engineering/ Information or other related course
• At least 3 years of experience in analytics and business intelligence projects